Terms and Conditions

These Terms and Conditions (the “Terms”) govern the sale and purchase of goods and services from Go West, LLC, dba Western Slope Appliance (the “Company,” “we” or “us”). By ordering or purchasing appliances, other goods or services from us, you agree to these Terms and authorize your credit card company to abide by these Terms. IT IS YOUR RESPONSIBILITY TO READ AND ENSURE YOU UNDERSTAND THESE TERMS PRIOR TO PURCHASING GOODS OR ALLOWING US TO PERFORM THE SERVICES.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

1. Return Policy. If you desire to return an appliance or other product purchased from us, you must first call or email us at the phone number or email address found on your receipt. Policies and procedures for obtaining a return authorization vary based on the reason for return in accordance with the following:

• Defective Products. Most of our appliances and other products include a one-year parts and labor warranty from the manufacturer. See Section 4 below and your product literature for details. If your appliance or other product is defective upon arrival, notify us of the problem within 48 hours of receipt. If you notice the defect after 48 hours of receipt, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
• Damaged Products. All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. Please call us for information on our local delivery area. Upon delivery, you must inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on your receipt.
• The Product Does Not Meet Your Needs. If you are not satisfied with your purchase, you will need to contact us regarding any cancellation or return. Delivered products that have been used are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements are not eligible for return and if we, in our sole discretion, permit a return, it will incur an up to 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product. Special order merchandise is subject to an up to 25% restocking fee in addition to any other amounts owed — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

2. Shipping Policy/Delivery Policy. Please be assured that your goods will promptly ship out after the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing and shipping. Shipping and handling costs will be determined at the time of purchase or shipment. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

3. Installation Services.

• Your Responsibilities. In the event you engage us to provide appliance installation and related services (“Installation Services”), the Installation Services will be limited to installing the appliance you purchased from us (the “Appliance”). In order for us to perform the Installation Services, the installation area must be easily accessible and must not require us to perform special services. We are not responsible for moving or modifying any fixtures or personal property including, without limitation, any cabinets, flooring, counters, doors, doorways, or other appliances. We also are not responsible for inspecting, installing, modifying or repairing any plumbing, electrical, gas, ventilation, drainage, HVAC or other systems or components. You are responsible for ensuring that all such systems and the installation of the Appliance are in compliance with applicable laws, regulations and building codes, and are sufficient to allow for the use of the Appliance.
• Risks; Waiver of Damages. You understand that there is inherent risk in moving, installing, replacing and removing appliances. This includes, without limitation, damage to flooring, cabinets, countertops and other fixtures and personal property. Depending on the surface of your driveway and the location of nearby trees, vegetation, power lines and other similar items, there also exists a risk of damage to such property and items. You are responsible for ensuring that we have access to your property and that such access is sufficient for our delivery vehicles. In addition, depending on the type of appliance we are installing, the following risks may apply:
  • Water. When water or a plumbing system is involved, risks include, without limitation, failures of components and materials used in the system, imperfect or old connections or pipes, outdated compliance with plumbing codes and regulations, and other issues. These can lead to leakage up to and including flooding.
  • Cooling and Refrigeration. Refrigerators, freezers and other appliances used for cooling or refrigeration contain many components and can fail for a variety of reasons, many of which are difficult to detect. Even appliances that are properly maintained and installed can malfunction or fail, which can lead to food spoilage and loss, inconvenience, loss of revenue and other negative effects.
  • Gas. When an appliance (including, without limitation, ranges, gas dryers and cooktops) requires gas to operate, a failure or malfunction can lead to fire, explosion, emission of pollutants, asphyxiation, carbon monoxide poisoning, and other serious risks. Failures and malfunctions can be caused by failures of components and materials used in the appliance or gas system, imperfect or old connections or lines, outdated compliance with codes and regulations, and other issues.
  • Additional Risks. In addition to the foregoing risks, your installer may identify additional risks associated with the Installation Services. We encourage you to ask questions of the installer regarding such risks prior to installation. The foregoing, together with any risks identified by your installer, is not intended to be a complete list of all risks.

By allowing us to perform the Installation Services, you acknowledge that you understand and accept all the foregoing risks described in this Section 3. TO THE EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE ANY CLAIM YOU MAY HAVE AGAINST US AND ANYONE ACTING ON OUR BEHALF RELATED TO ANY SUCH RISK AND ANY DAMAGES INCURRED AS A RESULT THEREOF. You also agree to release and hold us and those acting on our behalf harmless for all damages, losses, claims and other liabilities associated with or resulting from such risks except to the extent due to our gross negligence or willful misconduct.

4. Warranty; Remedies; Disclaimer of Warranties. To the extent permitted by the applicable manufacturer, the Company assigns and passes through to you the manufacturer's warranties on all appliances and other goods sold to you by us. The Company has no other obligation with respect to a defect in any appliance or other goods. The Company represents and warrants to you that it shall perform all services (including the Installation Services) using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services. In the event of a breach of such warranty on services, we will, in our sole discretion, either (a) repair or re-perform such services (or the defective portion); or (b) credit or refund the price of such services or portion thereof. SUCH REMEDIES SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THIS LIMITED WARRANTY. EXCEPT FOR THIS WARRANTY, WE MAKE NO (AND HEREBY DISCLAIM ANY) WARRANTY WITH RESPECT TO THE APPLIANCES, GOODS AND SERVICES SOLD OR PROVIDED BY US, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

5. Limitation of Liability. TO THE EXTENT PERMITTED BY LAW, (A) THE COMPANY SHALL HAVE NO LIABILITY FOR ANY TYPE OF SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR PENAL DAMAGES, WHETHER DAMAGES ARISE OUT OF OR ARE AS A RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) IN NO EVENT SHALL THE COMPANY TOTAL LIABILITY HEREUNDER EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE APPLICABLE APPLIANCES, GOODS OR SERVICES GIVING RISE TO THE CLAIM.

6. Miscellaneous. These Terms shall be governed by and construed in accordance with the laws of the State of Colorado applicable to contracts to be performed solely within such state. You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. In the event any suit or other action is commenced to construe or enforce any provision of these Terms, the prevailing party shall be awarded reasonable attorneys' fees and court costs, in addition to all other relief to which such party shall be entitled. These Terms may not be amended or supplemented except by written instrument signed by you and us. No waiver of any default or breach of any agreement or provision herein contained shall be deemed a waiver of any other default or breach thereof or of any other agreement or provision herein contained. If any provision or portion of a provision of these Terms is declared void and/or unenforceable, such provision or portion shall be deemed severed from these Terms, which shall otherwise remain in full force and effect. The terms “goods” and “products” are used interchangeably in these Terms and should not be considered to have different meanings. Notwithstanding any other provision herein, we reserve the right to cancel orders at any time.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: In-state orders will be charged appropriate sales tax.